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Our Process

Our Process Just as in Real Estate, where what is important is location, location, location - In down-sized America what is important is Customer Service, Customer Service, Customer Service.

  • Our Customer Service personnel go through extensive training to make spring purchasing by overworked buyers more efficient.
  • Our Stock Spring Catalog is considered to be one of the best engineered in the country. Most of our Stock Springs are on hand for same day shipment.
  • Our Stock Springs are American Made, bringing higher quality and tighter tolerances than imports, without the additional transportation delays and costs. 
  • We have developed a Spring Portfolio Management Program. Because we have been controlling our stock spring line inventory for more than a century - we have become spring inventory control specialists. In our program, your springs become a dynamic part of our stock spring control system for as long as they are under contract.
  • We institute re-order points, EOQ's, and a true pull system.
  • We notify you when quantities are low.
  • We send you monthly status reports.
  • We now have the experience of many such contracts
  • One is for over 250 items
  • One is for over 200 items
  • Several are over 100 items
  • Dozens are for 10-100 items
  • And of course many one item contracts covering up to 500,000 pieces exist
  • See terms for contracts on Terms Page

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Hardware Products  191 Williams Street  Chelsea, MA 02150
Ph: (800) 894-4896  Fax: (800) 890-9410
(C) 2008 Hardware Products Company, LP. All Rights Reserved.